We’re here to help
Get support, find contact details, send us an enquiry and see our office locations.
Get support
Find answers to common questions and issues in our Help Centre.
Email us for general enquiries
To prioritise your enquiry effectively, tell us if you’re a paying user and give us the email associated with your account.
Copyright and objectionable material
Copyright
Report any alleged copyright infringements to us. For more information, read our Copyright Policy. You can submit an online form or send us an email copyright@mega.nz
Intellectual property and trademark infringements
Report any other forms of intellectual property infringement to us.
Objectionable material
MEGA has zero tolerance for objectionable material or abuse. Report any of this content to us immediately.
Legal
General legal queries
For any legal issues, contact our legal department.
EU Digital Services Act (DSA)
Member States’ authorities, the European Commission and the European Board for Digital Services may contact MEGA Europe SARL, MEGA’s legal representative in the European Union, in English or French:
MEGA Europe SARL
202, Z.A.E. Wolser F
L-3290 Bettembourg
Luxemburg
+352 20 33 14 58
Security vulnerabilities
Report a security vulnerability in our code
Report a vulnerability in our code and get rewarded up to €10,000 per vulnerability, depending on its complexity and impact potential.
Privacy, security and data protection
Security
Contact us about any security issues that you may have encountered.
General Data Protection Regulation (GDPR)
For GDPR complaints, contact:
National Commission for Data Protection
Commission nationale pour la protection des données
1, avenue du Rock’n’Roll
L-4361 Esch-sur-Alzette
Luxembourg
https://cnpd.public.lu
Feedback
Suggest improvements
Send us your feature requests and usability-related suggestions.
Report a bug
If you run into a problem, we would appreciate hearing about it so that we can fix it—the more details you can provide, the better.
Media
Media queries and information
We welcome members of the media, including bloggers, to contact us with enquiries related to MEGA. Get more information and assets from our media centre.
Locations
New Zealand (Head office)
Mega Limited
Level 21, Huawei Centre
120 Albert St
Auckland
New Zealand
Spain
Mega Cloud Services SL
Calle Toro 22
Salamanca
Spain
Postal address
Mega Limited
Private Bag 92533 Victoria St West
Auckland 1142
New Zealand
Mega’s representative in the European Union
Mega Europe SARL
202, Z.A.E. Wolser F
L-3290 Bettembourg
Luxembourg